WhatsApp Coexistence, keep your app, add automation
Keep using the WhatsApp Business App on your phone exactly as you do now, and add AI replies, automated journeys and broadcasts on the same number through Meta's official Cloud API. Chats and contacts sync both ways.
What this is
Most WhatsApp automation forces a choice: move your number to the API and lose the WhatsApp Business App on the phone, or keep the app and get no automation. Coexistence removes that trade-off. Your team keeps replying from the app; the dashboard adds AI, flows and broadcasts on the same number.
AMEVIX links your existing WhatsApp Business App to the official Meta Cloud API using Coexistence. Your last six months of chats and your contacts sync across, and from then on messages flow both ways, whether a person replies on the phone or the AI replies from the dashboard.
- Coexistence onboarding, Link your WhatsApp Business App to the Cloud API by scanning one QR code.
- Chat & contact sync, Six months of history and your contacts synced across, both ways from then on.
- AI replies, Grounded answers that step aside the moment a person picks up the chat on the phone.
- Automated journeys, Capture, qualify, remind and re-engage, running alongside your manual replies.
- Broadcasts & templates, Segmented template campaigns with opt-in tracking and delivery reporting.
Sound familiar?
If two or more of these are true, there is a strong case for this service.
- You want automation but do not want to give up the WhatsApp Business App
- Your staff reply on their phones and will not move to a web inbox
- You need broadcasts and AI replies without risking the number
- Leads answered on the phone never reach the CRM
- Two systems that do not talk to each other
The full scope
Coexistence onboarding
Link your WhatsApp Business App to the Cloud API by scanning one QR code..
Chat & contact sync
Six months of history and your contacts synced across, both ways from then on..
AI replies
Grounded answers that step aside the moment a person picks up the chat on the phone..
Automated journeys
Capture, qualify, remind and re-engage, running alongside your manual replies..
Broadcasts & templates
Segmented template campaigns with opt-in tracking and delivery reporting..
CRM sync
Every conversation, from the app or the AI, written to your CRM..
From first call to live and improving
Confirm you have the WhatsApp Business App on the number (we help you switch if not).
Tap Connect in your dashboard, choose Coexistence, scan the QR with your Business App.
History and contacts sync across in the background.
Switch on AI replies, journeys and broadcasts from the dashboard.
Tune response and conversion from the analytics.
Built on the official platforms
No grey-market tools. We build on the vendors’ supported APIs so your accounts stay safe.
WhatsApp Business App (your phone)
Stays exactly as it is. Your team keeps replying from the app; chats and contacts sync with the API side.
Meta WhatsApp Cloud API (Coexistence)
The official layer that adds AI replies, automated journeys, template broadcasts and analytics on the same number.
Your AMEVIX dashboard
Flows, broadcasts, templates, opt-outs, CRM sync and analytics, run by your team, no code, no Meta login.
One system, not another silo
This service is built to plug into the rest of your stack, a lead never has to be re-typed to move from one step to the next.
Web, WhatsApp, phone and forms feed enquiries in at any hour.
Reads the context, decides the next step, then acts or escalates to a person.
Every action is logged, routed and followed up with nobody re-typing.
One record per contact with the full conversation and action history.
Works from the dashboard: sees every run, edits the rules, steps in when needed.
Live visibility
Every run, message and action logged with a full audit trail, searchable and exportable.
Edit the rules
Change triggers, conditions, templates and routing from the dashboard, without calling us.
Pause & kill-switch
Stop any workflow instantly, or roll back to a previous version in one click.
Roles & access
Give each team member exactly the permissions they need, nothing more.
Reporting built in
Volume, response time, success rate and cost per outcome, by workflow and by owner.
Support on call
Monitoring and SLAs from our team, but the controls stay in your hands.
Your personal dashboard, full control
Every automation we build hands your company a dedicated dashboard. You are never locked out of your own system: you see what runs, why it ran, and you can change or pause any part of it yourself.
You are never locked out. We monitor and support the system, but your company holds the controls, see, edit, pause and report on every automation yourself.
See the dashboardWhat changes for your team
Keep the app
Your team replies on their phones as always.
Ban-safe
Official Meta Coexistence path.
One number
App and automation share the same line and history.
Nothing lost
Every chat lands in the CRM.
What you actually get working with us
Senior people on the work
You deal with the people building it, not a rotating account layer.
You own everything
Code, accounts, data and documentation are yours. No lock-in to us.
Official APIs only
We build on vendors’ supported platforms, no grey-market tools that get accounts banned.
Built to measure
Every engagement ships with tracking so you can see what it actually changed.
Automation-first
We look for the manual work to remove permanently, not just the task in front of us.
We stay after launch
Monitoring, iteration and support, the system keeps improving, not just shipping.
Where this fits
Real Estate
Generate qualified property leads and showcase listings online with targeted digital campaigns.
E-Commerce
Increase online sales through conversion-optimized websites and data-driven marketing campaigns.
Beauty & Cosmetics
Build brand presence and drive customer acquisition through social media and influencer marketing.
Healthcare & Clinics
Attract more patients through local SEO, Google My Business optimization, and patient education content.
Fashion & Retail
Boost retail sales and online visibility through multi-channel marketing and customer engagement strategies.
Restaurants & Hospitality
Fill tables and increase reservations through local SEO, food photography, and targeted dining promotions.
Typical starting point: PKR 48,000 / $171
per month, from the Chatbot Starter plan. Every engagement is scoped to your goals, this is a starting point, not a quote.
Common questions
It lets you keep using the WhatsApp Business App on your phone and, at the same time, connect AI replies, automated journeys and broadcasts on the same number through Meta's official Cloud API. Both work together.
No. Your existing chats (about the last six months) and your contacts sync across, and you keep replying from the app exactly as you do now. Automation simply runs alongside.
Full automation moves the number entirely to the Cloud API, so the app can no longer use it. Coexistence keeps the app for your team and adds the API layer on top. Choose it when staff want to keep replying from their phones.
A WhatsApp Business App (the green one) on a phone with your number. If you have normal WhatsApp, switch to the Business App first, it is free and takes a minute in the app.
In your dashboard you tap Connect, choose the Coexistence option, and scan a QR code with your WhatsApp Business App. It is linked in under a minute.
Yes, and messages sync both ways. When a person takes a chat in the app the AI steps aside; broadcasts and flows keep running from the dashboard.
No. Coexistence is the official Meta path. Real opt-in, approved templates and quality-rating monitoring still apply, we manage all of that.
Yes. Template broadcasts and campaigns run through the API side, with opt-in tracking and delivery reports in your dashboard.
It is included from the AI Agent plan at PKR 98,000 / $349 per month. Meta conversation charges beyond fair use are billed at cost. Launch pricing applies to early clients.
Yes. Coexistence is a clean starting point. You can migrate the number fully to the Cloud API whenever you are ready, with no loss of data or history.